About Matrix

Vision Statement

We are a principled advocate for our clients, valuing their human capital as highly as our own.

We align our success with that of our employees, clients, communities and strategic partners, innovating products and continually improving service in pursuit of customer delight.

We strive in all respects to be a Good Company, living up to the responsibility and trust placed in us.


Throughout our history, Matrix has delivered high-quality service and leading edge technology to our clients. Our services have been designed to improve both bottom-line financial results and employee relations through superior service and expertise in disability management.

The nature of our services has evolved over time in response to client needs, legislative changes and the competitive marketplace. We have expanded our services to include Family Medical Leave Administration (FMLA), Personal Leave administration, 1-800 claim reporting services, and Human Resources Support Services (designed to alleviate much of the administrative burden associated with leave management).

Together with our sister companies Reliance Standard Life and Safety National Casualty Corp, we are positioned to offer insured products, which in turn, provide clients with a variety of program funding mechanisms. Our specialty is designing programs that are consistent with the clients' business objectives and provide streamlined administration through a single service provider.

Our goal continues to be to manage employee absence from work through streamlined benefit delivery, simplified administration and reduced benefit cost. In addition, we work to reduce productivity losses companies suffer when their employees are out of work. All of our energies and resources focus on a single objective: a quantifiable payoff for employers in increased productivity, decreased benefit cost and happier employees.


  • Who's using Matrix Absence Management?

    We service a wide range of nationwide clients. Our clients include Fortune 500 companies, Technology sector leaders, Service Companies, Manufactures, Bio Tech, Utilities and Healthcare.

  • What size companies can Matrix serve?

    Virtually any size. Currently, Matrix serves companies with as few as 500 employees up to companies with more than 50,000 employees.

  • How does Matrix lower costs to the employer?

    Through accurate payments, duration control, productivity gains, lower internal costs, minimized litigation, reduced potential for LTD claims and shared resources. We offer a seamless, in house integrated process that starts with our claim intake center and flows through medical triage to the disability and workers' compensation examiners who are supported by clinical case managers.

  • Does Matrix offer FMLA and LOA Management?

    Yes. We have over 100 clients for who we manage leave and related tracking.

  • Does Matrix offer insurance or just administrative services?

    Through Matrix Absence Solutions, we can design and provide a full spectrum of disability income (STD/LTD), group life, personal accident, dental and vision coverage's through Reliance Standard Life and First Reliance Standard Life. We offer a full range of first-dollar, excess and alternative funding workers' compensation products through Safety National Casualty Corporation.

  • Who implements and manages the accounts?

    Employers work with an Absence Management Team, led by an Account Manager who analyzes strategies to control financial liabilities such as rehabilitation, litigation and settlements.

  • How can clients track Matrix activities?

    Consolidated reports allow clients to see both the overall financials of the program as well as trends by location, division or work group. Specific measurements include system-measured cycle times, plan statistics, updated duration control results and savings from integration. Clients can track day-to-day activities and claim histories through our Web-based claims database.

  • Does Matrix provide references?

    In addition to actual client references, we will be happy to provide proof statements featuring existing clients from a wide range of industry sectors and circumstances, so prospective clients can judge for themselves the effectiveness and flexibility of Matrix Absence Solutions.