Account Management

Consultation Specialists

Consultation is the cornerstone of all our absence management services. Our consultative approach allows us to tailor our programs to your company' s culture. Your dedicated Account Manager has the experience you need to develop an absence management program that is strategically aligned with your business objectives, to ensure compliance with the law and to provide management decision-making information in a manner that suits your particular needs. We meet with you regularly to discuss results and ensure that we provide service of outstanding value.

We take a strategic approach to absence management

We help you choose the funding mechanism that best meets your cash flow requirements and risk tolerance. We evaluate your entire income replacement plan as a tool for managing employee absences and lost time, with special consideration to:

  • Eliminating gaps and overlaps in coverage and benefit payments
  • Adjusting for the tax consequences of different types of benefits
  • Defining incentives for employees to return to work quickly
  • Addressing key issues for those employees who are unable to return to work.

We also provide assistance with the development and distribution of Plan documents, procedures, employee communications, and event—and claim—reporting materials.

We meet with you regularly to keep our service on track

We're always available to meet with you to maximize program results. We also schedule periodic meetings to discuss issues and evaluate performance. We conduct Claim Reviews quarterly.

We meet with you annually to deliver a comprehensive management report including benchmarking your company against other companies similar in size and industry. We are EMPAQ certified. This forum gives you the opportunity to develop an overview of the Plan's performance, review experience over the previous year and examine projections for the upcoming year based on the Plan's financial trends, imminent legislation and your company' s evolution.