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  • Medical Insurance
  • Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Short-Term Disability Coverage
  • Long-Term Disability Coverage
  • Health Club Membership Reimbursement
  • Wellness Program
  • Employee Assistance Program
  • Identity Theft Protection

Company Culture

Our hiring philosophy supports a healthy mix of people with varying backgrounds. In addition to screening individuals for specific experience alone, we look for people that possess the following qualities:

  • Ability to work with others in stressful situations
  • Sensitivity and empathy, yet capable of making objective decisions
  • Excellent verbal and written communication skills
  • Creativity in problem solving

We have a group of highly motivated professionals who recognize that we all bring with us different experiences and knowledge, the combination of which is greater than any single individual. Our approach to employee selection ensures we hire individuals who work well in our team-oriented atmosphere.

We develop procedures to meet the individual requirements of the client and are guided by the client's best interest in choosing a strategy concerning claims management. We recognize that our business requires continuous improvement and innovation and we encourage our employees to seek out new and better ways to do their job.

We feel strongly that every absent employee is entitled to certain rights and we communicate those rights at the beginning of the claim or leave. The following customer creed is printed on the business card provided to the absent employee.

Matrix staff is committed to the following service standards:

  • Treat the absent employee with dignity and respect
  • Return all phone calls within one business day
  • Answer questions in a satisfactory and timely manner
  • Promptly determine entitlement to benefits
  • Provide a mechanism to solicit feedback about our performance